Patient Information

Communication Policy

All patients are verified using three points of identification. Consent is obtained prior to communication via sms, fax and email. Email communication initiated by a patient assumes the patient consents to email correspondence.

Medical receptionists and administration staff are not qualified or authorised to give out medical information. Patients must make an appointment to receive results, referrals and repeat scripts.

Privacy Policy

National Bowel Diagnostics & Therapy are committed to protecting your privacy. Secure medical practice software is used and restricts access to all medical consultation notes to clinicians only.

Cancellation Policy

Outpatient Clinic Appointments and Cancellations 

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and the cancellation of your appointments inconvenience not only our providers, but our other patients as well.

Clinic appointment reminders are sent via SMS four days prior to an appointment. We ask that you respect the availability of providers and supply as much notice as possible if needing to change or cancel an appointment.

Appointments remaining unconfirmed 48 hours before the allocated time slot, risk being cancelled, as it is assumed the appointment is no longer required. This allows patients from the urgent waitlist to be placed into a time slot.  

• Cancellations made within 48 hours of a clinic appointment attract a $100 administration fee to be paid on the day of intended service (we understand that unforeseen circumstances may arise and these will be taken into consideration. The clinic’s decision in relation to same will be final).

We kindly request that you inform us of any cancellation or rescheduling as soon as possible, so that we may offer the appointment to another patient in need. Please contact us on 1300 888 608.

Thank you for your understanding and cooperation.

My Health Record

What is a My Health Record’?

A My Health Record is an online summary of your key health information. This may include information from your GP, Specialist, Hospital or Pharmacy. Use of the My Health Record attempts to improve the flow of patient health information between GPs and specialists.

Our GPs regularly upload important health information to your My Health Record unless you have opted out. For more information please visit www.digitalhealth.gov.au

Interpreter Services

If you require interpreter services or need to use other forms of communication, consider using services such as:

• The National Relay Service (NRS) is for patients who are deaf, hard of hearing or find it difficult to communicate over the phone.

• The Translation and Interpreter Service (TIS National) for patients from a non-English speaking background.

• Requesting reception to assist with documentation for patients with low literacy levels.

Patient Feedback

Patient feedback allows our practice to provide a better quality service. Please speak to a member of the clinical team, or the administrative staff, if you have suggestions, or feedback or are unhappy with the service you have received. We appreciate your right to anonymity, so you may also provide anonymous feedback via our contact form.

Patient Forms

Easily manage your healthcare needs with our streamlined patient forms, including new patient registration, medical record transfers, and feedback submission.

New Patient Form

To get started, click the link below to download a new patient form. Kindly fill out the form and bring it with you to your first appointment. Alternatively, should you wish to fill it out on the day of your appointment, please arrive 10 minutes early to complete this within the clinic.